Privacy Policy

FWX company limited (collectively refer to “Company” “we” “us” and “our”) respects your privacy. Please read this privacy policy (the “Privacy Policy”) together with the Terms of Service carefully as it applies to our services, products, website (collectively, the “Services”) and or any associated websites, APIs (collectively, the “Sites”). This Privacy Policy describes how we collect, process, transfer, and store your personal information, including informs your rights with respect to the processing of your Personal Information. By accessing to our Sites and/or using our Services, or otherwise providing us with Personal Information, you agree to the Terms of Service and terms and conditions of this Privacy Policy and any updates. IF YOU DO NOT AGREE WITH ANY TERMS OF THIS PRIVACY POLICY, YOU SHOULD IMMEDIATELY DISCONTINUE ACCESS OR USE OF OUR SITES AND SERVICES.
Personal Information that We Collect from You
“Personal Information” refers to any information that relates to an identified or identifiable natural person directly or indirectly. We may collect and process your Personal Information as followings:

Identity Information

includes your name, government identification number, passport number, tax identification number, social security number, nationality, username or similar identifier;

Contact Information

includes mailing address, email address, telephone numbers

Financial Information

includes details about payments, your payment card details, your trade history, deposit and withdrawal wallet addresses;


includes your interests or preferences, feedback or survey responses, any communications provided to our support team or user research team;

Usage Data

We may collect your certain information automatically including IP addresses, operating system type, network information, browser information (e.g., URL, browser type, name and version, date/time of access), cookies, activity logs, unique device identifiers, geo- location or tracking details, photographs, videos, and voice recordings.

User Behavioral Information

We may collect some of your behavior information when you use and interact with our channels, applications, websites or social media, such as the clicking on ads or links, your visiting FWX’s website, the content response times, or other similar information;

Information we will never collect from you

We may collect your certain information automatically including IP addresses, operating system type, network information, browser information (e.g., URL, browser type, name and version, date/time of access), cookies, activity logs, unique device identifiers, geo- location or tracking details, photographs, videos, and voice recordings.
Where We Collect the Personal Information from
We obtain your information from various ways as follows:

Information that you provide to us

You may provide Personal Information to us when you request to use our Services, contact us with inquiries or otherwise communicate with us, submit web forms or use interactive features on our Website, participate in our distribution events, connect the Services with another website or service (for example, when you choose to connect a wallet with our Website.);

Information we collect from other sources

We may obtain information about you from third-party sources. This includes the information received from our business partners and any information that you share publicly on social network platforms such as Twitter, Facebook. When you interact with our Social Media Pages, we will collect Personal Information that you choose to provide to us;

Automatically Collected Information

We and our third parties may automatically record certain information about how you use our Sites from your device including the IP address, operating system, browser type, the web pages you visited before you came to our Website. This information helps us improve the performance of our Websites and Services, provide you with a streamlined and personalized user experience.
If you choose not to provide the necessary information or give consent to us, we may not be able to provide you with the Services, or meet all our obligations we have with you, enter into a contract with you. In such cases, our Services to you may be limited, restricted, suspended, cancelled, prevented or prohibited.
Why We Process Personal Information
We may collect, use and store (“process”) your Personal Information for various purposes based on several legal bases as the followings:

Performance of a Contract

in order to:
  • Process and complete your transactions;
  • Provide our Services to you;
  • Provide technical and customer support for you;
  • Fulfil a contractual duty or perform obligations between you and us such as the Terms of Service;

legitimate Interest

in order to:
  • enhance and develop our Services including our Sites;
  • personalize and manage your experience of our Sites;
  • diagnose and fix any errors when you send us error reports;
  • provide you with news and notify you any changes, updated of our Services including the amendment of Terms of Service, and changes of our Sites;
  • analysis and research to help us improve our Services;
  • ensure security measures and measures against unauthorized use;
  • process your current location data while accessing our Sites to provide location-based Services;


in order to:
  • send gifts, rewards, or giveaways to you;
  • conduct surveys related to our Services and get feedback from you;
  • communicate with you via any means (including via email, telegram, text message, social media, post or in person);

Legal Obligations

in order to:
  • verify your identity to fulfill our obligations under the anti-money laundering laws of various jurisdictions;
  • comply with any applicable laws or regulations;
  • enforce compliance with our Terms of Service and other agreements we made with you.
In the case of sensitive Personal Information or special categories of Personal Information under the applicable data protection laws (such as race, genetic data, ethnic origin, political opinion, religious or philosophical beliefs, etc.) in addition to the lawful basis above, we will process such information in accordance with any other additional requirements as prescribed by such data protection laws.
How We Share Personal Information
We may share your personal information only for the purposes described in this Privacy Policy with:

Service Providers

We may share your Personal Information with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, payment processing, analysis and other services for us, which may require them to access or use your Personal Information. We will ensure that these third parties have the appropriate safeguard to protect your Personal Information.

Affiliated Companies

We may share your Personal Information with our affiliates, subsidiaries, joint ventures, or other companies under common control with us, to improve Services, marketing, and advertising to you.

Law Enforcement

To comply with any applicable laws, we may share your Personal Information with the law enforcement, regulatory agencies, courts when we believe that it is necessary, for example, to protect our rights, protect you from illegal activities, prevent physical harm or financial loss, investigate violation of our Terms of Service and other policies or agreements.
Children’s Privacy
We do not intend to provide Services to, and do not knowingly collect Personal Information from children under the age of 18, or under the legal age of your country. Any Personal Information from children will only be collected only if they are verified with an approved consent letter from their parent or guardian.
If we notice that we have collected the Personal Information of a children under the age of 18, or under the legal age without parental consent, we will take reasonable steps to delete the personal data as soon as possible.
International Transfers of Personal Information
We may transfer and process your Personal Information to our affiliates, subsidiaries, service providers, and other third parties located outside of your country or outside of the European Economic Area. We will take the appropriate security measures to protect and secure your Personal Information, and in accordance with the applicable data protection laws.
How We Store Your Personal Information
We will securely store your Personal Information on secure servers until deletion is possible. We will keep your Personal Information for as long as it is necessary to carry out the purposes set out in this Privacy Policy, or keep it for longer period if it is required by applicable laws. Personal Information that we are processing based on your consent will be kept for unlimited period of time unless the consent is revoked.
We are taking strict technical and organizational security measures, to protect your Personal Information from loss, misuse, and unauthorized access, alteration, unauthorized disclosure. These security measures include, limiting access to data, using technology measures like firewalls, malware protection and intrusion detection, maintaining policies that are aligned to a wide variety of legal requirements.
However, no electronic transmission of data or data storage is fully secure or impenetrable; therefore, we cannot guarantee or warrant that your Personal Information will be absolutely safe.
Your Privacy Rights
Under the applicable data protection law, you have significant rights related to your Personal Information including:

Right of access

You have the right to receive information and request a copy of your Personal Information;

Right to obtain rectification

When you discover that your Personal Information that we may hold about you is inaccurate, you have the right to seek rectification;

Right to erase Personal Information

You have the right to request us to erase your Personal Information if further processing is no longer necessary;

Right to restrict Personal Information processing

You have the right to restriction the processing of your Personal Information, in particular when the accuracy of the Personal Information is contested;

Right to data portability

The right to receive Personal Data which you have provided and is being processed on the basis of consent, in machine-readable format. This right applies exclusively to Personal Information which processing is carried out by automated means;

Right to object data processing

You have the right to object us to processing your Personal Information which we collect based on our legitimated interest and we are required to assess the processing in order to ensure compliance with applicable laws;

Right to withdraw consent

you can withdraw your consent to process your Personal Information at any time. Your withdrawal will not affect any processing of your personal data based on your consent prior to your withdrawal;

Right to contact supervisory authority

If you believe that we have not complied with this Privacy Policy, you may contact and lodge a complaint with the supervisory authority or your local authority or a relevant court.
The indemnification obligations under this section shall survive these Terms and your use of the Services.
We use cookies in our Sites to operate our Sites, collect usage information about users, and to improve your experience using our Sites. Cookies are a small text file that a website or application can send to your browser, which store certain information on your system. We use different types of cookies for different purposes. You will be notified when you receive a cookie. If you do not want to receive the cookies or wish to manage the cookies you’ve accepted, you may disable or remove the cookies by changing the settings on your browser or via your mobile device. However, by doing so, you may not be able to use certain functions or features of our Sites and Services. For further information, please see Cookie Policy.
Google Analytics
Our Sites use Google Analytics which is a web analytics service offered by Google. Google Analytics uses the cookies that are stored to your computer in order to analyze your use of our Services, and Website, so that we can optimize and improve your user experience. You can find more details about how Google Analytics use your data here:  and you can opt out of Google Analytics by visit:
Third-Party Site
Our Sites contain the links which will direct you to other websites or services such as Twitter, Telegram, DocSend whose privacy policies may be different from ours. We do not have control over privacy practices of third-party websites. If you provide your Personal Information to any of those third-party websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of the third-party websites you visit before providing any Personal Information.
Do Not Track
Some Internet browsers and mobile applications include "Do Not Track" or "DNT" feature. Since uniform standards for "DNT" signals have not been adopted, we do not currently respond DNT signals.
Anonymized and Aggregated Data
This Privacy Policy does not apply to non-personally identifiable information. We may aggregate your Personal Information and other data captured by us include transaction data, click-stream data so that it no longer uses to identify a specific person. We may also use, and share aggregated data for any purposes as we see fit.
Changes to This Privacy Policy
We may update or modify this Privacy Policy at any time. We will post on our Sites if there are any updates or modifications including the effective date of the updated Privacy Policy.